Well I wanted to stay away but you know me if there is something to bring to your attention you can depend on me to let you know.
Today I'd like to tell you about my experience at using a gift card that we'd received from The Bodyshop @TheBodyShop who are now owned by @LOreal_UKI @Loreal.
Someone gave us a Bodyshop gift card for Christmas but trying to use it has become a challenge, let me explain.
You cannot spend the gift card online and you need to go to a store, no problem, we went to the Horsham store who said "We're sorry but this store is a franchise and we cannot accept gift cards that you have bought online from The Bodyshop" and went on to say that "if you had purchased the gift card from us (Horsham) that that would have been different and that we would have accepted it" Hang on I thought, We have received a gift card from The Bodyshop but because you are a Franchise we are unable to use it? I did not argue, I left and now I am telling you bout it...hello
You know, I would have thought that in an age where the customer has so many places to spend their money why on earth would a franchise not accept the gift cards and then deal with it internally collecting the money from the Franchisor? Why does The Bodyshop make it so difficult to spend the gift cards?
I can think of many household names that offer gift cards and are accepted in all of their stores but not The Bodyshop.
My view is that if I have a gift card that has the name of a company on it then I should be able to spend it in any of it's outlets, as it turned out we did not spend the gift card, instead I threw in my draw and I will tell everyone how difficult I have found the experience which I hope will stop other people from buying gift cards.
If you are thinking of buying a gift card from The Bodyshop then it might be a good idea to make sure that the recipient can spend it in their local store otherwise like me it will just be a waste of time.
Now I know that some of you will want to comment on this telling me that your experience may have been different to mine and I am sure that you are right but in my humble opinion if I have a gift card from a multimillion pound corporation then it is in their best interest to make as easy as possible for me to spend it.
Have a fantastic week!